1. Identification of the owner of the Website: The owner of the domain and of the page www.jejomamerceriacreativa.com hereinafter, the “Web” or the “Website is Juana María García Rojo (72.032.249-K) Cl Arenal 7 Low. Urb. La Sierra 39180 Noja (Cantabria). Hereinafter, JEJOMA MERCERIA CREATIVA.
You can contact us directly and effectively at the phone number +34 690 031 459, or at the email address email@example.com
The contracting conditions that are applicable to the purchase of JEJOMA MERCERIA CREATIVA products are detailed below.
Acceptance of these conditions implies that you are of legal age, with sufficient capacity to contract and that you have read and understood what is stated in them.
2. Contracting: This document establishes the terms and conditions of the sale of the products offered against the payment of the price published on the Website.
2.1. Availability of the shipping service: The items offered on the Website are only available for shipment to the countries and territories that are detailed in the drop-down when placing the order.
CUSTOMS INFORMATION: If you place an order for products to be delivered to a country not belonging to the European Union, you could be obliged to pay import duties and taxes, which will be charged at the time the package reaches your destiny. Any additional amount due to customs clearance will be your responsibility. We have no control over such amounts. Customs policies vary significantly from one country to another, so for more information, please check with the corresponding customs office. In addition, when you place an order through our Website, from the legal point of view, you are considered an importer, and therefore you must comply with all applicable regulations in the country where the product is received. We also warn you that international shipments are subject to inspection and opening by customs authorities.
2.2. Contract language: The contracting of the products and articles on the Website can be done in Spanish, English and Italian.
2.3. Copy of these conditions: We will not keep a copy of these conditions linked to your purchase, so we recommend that you keep a copy of them each time. However, we will send you a copy of the conditions that you have accepted on a durable medium in the purchase confirmation email or within the following 24 hours at most.
2.4. Technical means to correct errors: The Website does not have the technical means to identify and correct errors in the introduction of your data, but it detects if any field is pending completion and does not allow you to continue with the purchase process.
However, if you detect that during the process you have made an error, you should contact us as soon as possible to correct it through the telephone and / or email indicated above.
If you have registered as a client on the Website, you also have the possibility of rectifying your data through your client account, identifying yourself with your username and password.
We will not be responsible for the fact that you have not rectified your data before the order has left our facilities, without prejudice to the fact that if there is a problem with the delivery, we or the corresponding transport company will contact you to try to correct it. the incidence.
2.5. Purchasing process:
You can access the articles offered on the Website through its different sections or through the home page. If you are interested in any product, you can press or click on it, accessing the description of the product and its characteristics.
If what you want is to purchase the item, you must select the options that are provided and add it to the cart, as long as it is available, and finalize the order.
To add any other product to the order, you must repeat the process.
You will be able to see a breakdown of the price and VAT and shipping costs, and any eventual additional costs, before placing the order and making the payment.
To finalize the order, you must register as a customer, providing the information requested in the registration form: Email, password, first name, last name, delivery postal address, telephone, etc.) being essential to complete those fields that the system will indicate. as necessary to process the order if you do not complete them. We remind you that you are responsible for their veracity, accuracy and correctness.
The purpose of the customer account is to avoid having to re-enter all your details on subsequent purchases. If you want to delete your customer account, please contact us.
If you detect an error in the data that you have entered in the form, you can and should proceed to correct it through your client account, or by contacting us by phone or email.
We reserve the right to verify the personal data provided and to adopt the measures we deem appropriate to guarantee compliance with these conditions.
In case you have a discount promotional code, you can make use of it by stating it in the corresponding field. Discount coupons will not be cumulative.
Next you must select the shipping method and the payment method.
Once the contracting conditions have been read, if you agree with them, you can proceed to their acceptance by marking the box provided for this purpose and pressing the corresponding button to place the order and pay.
After completing the entire process satisfactorily, we will confirm the purchase by email to the address you have provided, indicating the details of the order placed, the amount of the purchase and all the expenses associated with it, attaching a PDF copy of the purchase conditions that you have accepted.
3. Payment methods:
3.1. Payment through PayPal: If you have a PayPal user account, you can use this means of payment. Similarly, if you make the payment through this system, you are confirming that you have full authorization to use the Paypal account. Once we have reviewed the order and we have all the product in stock, we will proceed to send you the PAYPAL request. (We will notify you in advance by email)
3.2. Payment by bank transfer: Once you have completed the entire process and confirm the order, we will send you an email in which we will indicate the account number where to make the bank transfer. If after 72 hours from the confirmation of the order, the amount corresponding to the order placed has not been received, it will be canceled automatically.
If you want to speed up the verification of the payment made as necessary, you can send a copy of the receipt of the transfer by email.
3.3. Payment through BIZUM: If you have a BIZUM user account you can use this means of payment. Once we have reviewed the order and we have all the product in stock, we will proceed to send you the BIZUM request. (We will notify you in advance by email)
4. Availability and delivery of orders: The articles offered through the Website are only available for shipment to the aforementioned territories. In no case will orders be delivered to post office boxes.
Orders will be delivered to the delivery address you have designated. We cannot assume any responsibility if the delivery of the product does not take place due to the fact that the data you have provided us is false, inaccurate or incomplete, or when the delivery cannot be made for reasons attributable only to you, beyond our control or control. designated shipping company, such as the absence of the recipient.
In case you are absent at the time of delivery, the transport company will leave a notice indicating how to proceed to establish a new delivery.
If it is not possible to leave the aforementioned notice, the transport company will contact you by phone. If these efforts are unsuccessful, we will contact you to resolve the incident.
5. Shipping cost rates: In any case, it will be broken down to the amount corresponding to shipping costs before finalizing the purchase.
If the amount of the order exceeds a certain amount, which appears published on the Website, the shipment will be made at no cost to you, but only for deliveries in the territories indicated in the previous link
6. Delivery times:
The delivery time in Spanish territory and Portugal is between 24 hours and 4 days.
The delivery time in the rest of the European territory is between 3 and 6 days.
The delivery time in America, Asia, Africa and Oceania is between 3 and 5 weeks.
It is noted that there is no delivery service on weekends.
In shipments destined for territories outside the European Union, we cannot be held responsible for delivery delays caused by incidents in Customs clearance not attributable to us.
7. Prices and billing:
7.1. Prices: The prices of the products will be those published on the Website, which will include VAT. at the applicable rate that may correspond, and must be fully satisfied at the time of placing the order.
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
In orders destined for territories outside the European Union, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations. in force in each of these territories, and must be paid in cash upon receipt of the shipment. In these shipments, the amount of the invoice in euros will be taken as the declared value for customs purposes.
7.2. Invoicing: In all orders the paper invoice will be attached.
8. Guarantee: We guarantee that we will deliver products in accordance with the contract, that is, that they conform to the description made and possess the qualities of the product that we have presented to you and we will respond to you with respect to any lack of conformity that exists. at the time of delivery of the product.
In accordance with the provisions of article 123 of the TRLGDCYU, we will respond to the lack of conformity of the products that are manifested within a period of two years from the delivery.
In the event that any product is defective, we will proceed, as appropriate, with the repair, replacement, price reduction or termination of the contract, procedures that will be free of charge for you.
9. Returns of defective products: In the event that the products delivered do not comply with the contract, because they are damaged or defective, you can contact us through the contact form, email or by phone, providing the data of the product / s purchased, and indicating what the detected defect consists of, the date on which the order was placed and the delivery date, as well as name, surname and email. We will contact you to tell you how to proceed.
In any case, if the defect of the product is verified, all expenses will be returned (including shipping costs), the return costs being assumed by us.
10. Claim Procedure: In the event of lack of conformity, in case of error, defect or deterioration attributable to us, you can contact us by email or by calling the aforementioned telephone number, within two months of having knowledge of such incident, indicating your data, purchase reference number and the anomaly or defect detected.
Failure to comply with this period does not imply the loss of the corresponding right to sanitation, but you will be responsible for the damages or losses caused by the delay in communication (Art. 123.5 TRLGDCYU)
11. European platform for online dispute resolution: We inform you that if you are a resident of the European Union, you have the possibility of going to the ODR platform (Online Dispute Resolution - Online Dispute Resolution) through the following link:
Through this platform, consumers and merchants are allowed to file complaints using an electronic form available in all the languages of the European Union, for all matters related to electronic commerce or the provision of services on the network, in accordance with the provisions of the Regulation. 524/2013 of the European Parliament and of the Council of May 21, 2013 and Directive 2013/11 / EU of the European Parliament and of the Council on alternative resolution of consumer disputes.
12. Right of withdrawal:
12.1. What is it and how to exercise the right of withdrawal ?: You have the right to withdraw from the purchase made within a period of 14 calendar days from the date of delivery of the contracted product, without the need for any justification. Notwithstanding the foregoing, we remind you of the exceptions of art. 103 of RD 1/2007 November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
To exercise the right of withdrawal, you must notify your decision to withdraw from the purchase through an unequivocal statement (for example, a letter sent by post, or email). You can use, if you wish, the model withdrawal form that appears below, although its use is not mandatory:
Model withdrawal form in accordance with the annex to the Consumers and Customers Law of 2007 (you can copy and paste the following form in an email and complete your data if you wish to withdraw from the contract)
For the attention of JUANA MARIA GARCIA ROJO (JEJOMA MERCERIA CREATIVA)., With registered office at C / Arenal 7 Bajo. Urb La Sierra 39180 (Noja-Cantabria). Email: firstname.lastname@example.org
I hereby inform you / we inform you that I withdraw / we withdraw from the sale contract of the following product / s _______________ [identify product], whose order was made on ___ / ___ / 20__, and was received on ___ / ___ /twenty__
Name and surname of the CLIENT / S: ________________________________
Address of the CLIENT / S: ________________________________________
Date of communication of withdrawal: ___ / ___ / 20__
12.2. Consequences of withdrawal: In the event that you decide to withdraw from the purchase on time, we will refund all the payments you have made on the occasion of the purchase, including delivery costs (with the exception of the additional costs resulting from the choice on your part delivery method other than the less expensive mode of ordinary delivery that we offer you), without any undue delay and, in any case, at the latest, within 14 calendar days from the date on which you notify us your decision to quit. We will proceed to reimburse the amounts paid using the same means of payment that you used for the initial transaction.
We will retain the refund until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.
In the event of exercising the right of withdrawal, you must return or deliver the goods directly to us, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw. of the contract. The term will be considered fulfilled if you return the goods before said term has expired.
You must bear the direct cost of returning the goods in case of withdrawal.
You will only be responsible for the decrease in value of the products resulting from handling other than that necessary to establish their nature, characteristics and operation.
12.3. Exceptions to the right of withdrawal: In accordance with the provisions of article 103 of the TRLGDCYU, the right of withdrawal will not be applicable to contracts that refer to:
a) The provision of services, once the service has been completely executed, when the execution has begun, with the express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been completely executed by the employer, you will have lost your right of withdrawal.
b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that after delivery and taking into account their nature have been inseparably mixed with other goods.
g) The supply of alcoholic beverages whose price has been agreed at the time of entering into the sale contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
h) Contracts in which the consumer and user have specifically requested the entrepreneur to visit him to carry out urgent repair or maintenance operations; if, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies different goods of spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to such additional services or goods.
i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
j) The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
k) Contracts entered into through public auctions.
l) The supply of accommodation services for purposes other than serving as housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts foresee a specific date or period of execution.
m) The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the consumer's domicile.